Shipping Policy

Last updated: September 7, 2026

At ZERO, we work to provide fast, reliable, and secure shipping for every order.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days
• Europe: 4–10 business days
• International: 7–15 business days

Delivery times are estimates and may vary depending on your location, customs procedures, carrier delays, public holidays, or other circumstances beyond our control.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 72 hours for tracking information to become available or update after shipment.

Incorrect Address Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

ZERO is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will do our best to update the information. However, we cannot guarantee that changes can be made once an order has entered the fulfillment process.

Delays

While we aim to deliver all orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections or clearance procedures
• Carrier disruptions
• Weather conditions
• High shipping volumes
• Public holidays
• International logistics issues
• Other unforeseen transportation delays

We appreciate your patience and understanding in these situations.

Customs & Import Fees

Orders may be subject to customs duties, import taxes, brokerage fees, or other charges depending on the destination country and applicable local regulations.

These charges, if applicable, are not included in the product price or shipping cost displayed at checkout unless explicitly stated otherwise.

Customs duties, taxes, import fees, and related charges are determined by the relevant customs authorities and/or shipping carrier and are outside ZERO’s control.

Any applicable charges may be collected directly from the customer by the relevant authority or shipping carrier before or upon delivery.

Customers are responsible for checking any applicable import requirements, duties, or taxes in their destination country before placing an order.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us as soon as possible at:

info@linkzero.co

Please provide your order number and any relevant information or photographs so we can review the situation.

We will work with the shipping provider to help resolve the issue as quickly as reasonably possible.

Refused or Undeliverable Packages

If a package is refused by the customer or cannot be delivered due to circumstances such as an incorrect address, failure to collect the package, or unpaid customs or import charges, additional shipping or return costs may apply.

Any refund, where applicable, may be issued after the package has been returned and received, subject to our applicable refund and return policies.

Contact

For any questions regarding shipping or delivery, please contact us at:

ZERO
info@linkzero.co